Junko: Hello, Junko Mori
speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea
here from Red Band. I'm calling about our latest
order.
Junko: Everything arrived OK,
right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine
with the order. I'm calling about the invoice and the
payment terms. I need a favour.
Junko: A favour? What do you
need?
Andrea: This is a little, er ...
difficult, but I need an extension on the payment
terms. I know they're usually 30 days, but we're
having some cash flow problems. You'd really be
helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do
that, Andrea. We've got regulations at our end, and
also have to manage our own cash flow.
Andrea: I promise this won't
become the norm, Junko. Actually, I also want to place
another new order. The same size order as last time.
It's for an important customer and they pay on
delivery.
Junko: I see. So your cash flow
problem will be solved after this new order is
delivered.
Andrea: Exactly.
Junko: That sounds good. Hold
on, Andrea. Let me see what I can do. Yes, I think we
can make an exception this time.
Andrea: That's great, Junko. I
appreciate your help.
Junko: And we appreciate your
business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can
you send me a quick email confirmation of the payment
terms extension?
Junko: Sure, no problem. We're
happy to help you.
Andrea: Great. And I'll email
you the new order.
Junko: Thanks. I'll keep an eye
out for it. Talk to you soon.
Andrea: You too. Goodbye.
